3 Benefits of Using a ServiceNow Partner for Projects and Implementations
Updated: Nov 7
Let us imagine that you finally got buy in to purchase a new product on the Now Platform. What a great amount of accomplishment you felt in that moment only to have a new problem to dread: How are you going to deliver this project? Luckily enough, there are organizations out there who are experts in ServiceNow and there are plenty of benefits to consider when scoping out a partner.
Whether you are implementing a mainline product like Information Technology Service Management (ITSM) or just adding on to your existing suite with IT Asset Management applications, there are still plenty of unknown hurdles you can face. You may even consider if your team has the time or capability to run with a new implementation. But is there a way to minimize risk and maximize your investment at the same time? A key way to navigate these projects is by keeping business outcomes in the forefront of your strategy. Focusing on business outcomes instead of filling unique requirements at a given time can aid your long-term mission. For example, going against best practices to fill a requirement now, might hurt your product and cause you to double back on resources to fix things later on. This thought process will eliminate the waste in your project lifecycle and allow you to lead your team through a successful implementation. If you are not sure you have the capability to implement a product or service, it may be time to get professional assistance. But when is it right to bring in the experts and what are those advantages?
1. Proficiency and Specialization
ServiceNow Partners are unique because their core business is ServiceNow. Partners eat, breathe, and sleep ServiceNow which may be slightly different from your team. Often times, ServiceNow partners have specializations. You may find that different partners have different skillsets. For example, MavenNext has core competencies in ITSM, ITAM, IRM (GRC), and Integrations. Partners can help you navigate projects with their unique experiences which may prevent things like scope creep. It is likely you will run into a problem that they have faced before, and the Partner can help you steer clear or tackle it head on.
You may find it helpful to view partner capabilities on the partner finder.
2. Time and Resources
With the constant demands from existing business, it could be difficult to pull an internal project team together for a new implementation. When using a Partner to implement, they can focus on capturing requirements, communicating effectively, and creating deliverables to drive results on the back of your business outcomes. Captured early on in the SOW process, Partners can quote the amount of time to complete tasks, help you understand the project lifecycle, and set clear expectations for when the project will close. You eliminate the need to manage your own resources and instead replace that with relationship management. It is a common practice for Partners to have dedicated resources to your project.
3. Time-to-Value and Return on Investment
You might have heard someone in your life say, “If you don’t have time to do it right, when will you have time to do it over?”. Without having calculated project plans and architecture, it could be difficult to support a long-term vision from the time of implementation. Partners can help you strategize and create long-term goals through best practices and their experience working on all stages of deployments throughout their maturity. Time-to-Value and ROI is a conversation that keeps changing each year. With the right plan and long-term architecture, you could be operating “at-value” of a given product in under 6 months and receiving ROI within the year.
“If you don’t have time to do it right, when will you have time to do it over?”