Customer Service Management
Automate requests, proactively address issues, and deliver effortless experiences.
Transform operations and empower employees to address customer needs quickly and proactively. Solve issues by connecting the entire organization.
Address Customer Issues Proactively
Automate processes from the front office to the back. Intelligently route cases to the best employee and gain visibility into the full case lifecycle.
Expand Self-Service
Connect Teams and Boost Efficiency
Monitor services to identify problems and notify impacted customers. Fix issues faster by analyzing workflow trends to increase automation and efficiency.
Automate common customer requests, provide answers with an AI-powered chatbot, and embed self-service on any website.
What does ServiceNow Customer Service Management offer today?
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